How can we help?

Start with one thing in front of you, usually a passport, an insurance policy, or your emergency contacts. FamilySafe suggests what to add next and shows what is missing, so you build your record gradually rather than all at once.

Open Sharing, choose the person and the level of access, and send the invite. You decide whether they see everything or only a section, and you can change or revoke that access at any time.

You nominate trusted contacts and set the conditions under which they can reach what you have chosen to share. Until those conditions are met, the record stays closed. Every access request is verified and logged so you can see exactly what happened.

Yes. Upgrade, downgrade or cancel from Billing at any time. Freemium is free to start with no credit card, and annual billing saves on the monthly plans. The Probate one-off plan is a single payment with no subscription.

Because of zero-knowledge encryption, we cannot reset access to your encrypted content for you. Use the recovery key and trusted contacts you set up during onboarding to regain access. There is more detail on the Security page.